FAQ’s & Policies

image15

Q: How do I place an order?

A: You can call, text, email or Facebook message me for ordering. All contact info is listed on the contact page.

Q: How much are your cookies?

A: Please see the prices tab above. 

Q: Can I place an order if I don’t know my theme yet?

A: Yes! You can have your date held on my calendar if you do not know your cookie theme. Please keep in mind that I will need your theme at least 2 weeks ahead of planned pick up date. 

Q: How much notice do I need to give for ordering cookies?

A: As soon as you know what date you’re needing it is best to just contact me. I can go ahead and get you on my books even if you are not sure of the theme yet. I do need a minimum of 2 weeks notice for custom orders. 

Q: Do you offer refunds?

A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date.  No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me. 

Q: Can you provide me a gluten-free or nut-free option?

A: Unfortunately, I cannot at this time.

Q: Can I freeze your cookies?

A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like.  To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability).  Rather than stacking them on top of one another, try stacking them on their sides. You will then take them out of the freezer the night before you'll be needing them.  DO NOT open the container or ziploc until the cookies are completely thawed.  This is the most important step, opening the container may cause condensation and will ruin the cookies.